Frequently Asked Questions – Importing windows
to the USA
Installation and technology of European windows
Yes – the offer from Vindors includes window profiles with nailing fins. This allows you to install European windows according to American standards. These profiles include, for example, Aluprof MB-79N, Aluprof MB-86N, Aliplast Imperial, Aliplast Superial (aluminum), Aliplast Max Light, and Aluplast Ideal 4000 (uPVC)..
You don’t have to worry about installation when you order European windows. We can help you with installation instructions. We can also put you in touch with a customer in the US, who will share his/her experience installing windows from Lithuania. An alternative is to order windows with nailing fins.
European windows are known for their high quality. At Vindors, we offer windows that meet NFRC standards. It is worthwhile to approach each investment individually and check what standards apply in your state. Please consult with us to confirm the compliance of the window parameters with the requirements.
Correct installation is a prerequisite for the windows to be covered by the guarantee. Our technicians will help you as much as possible by providing you with installation instructions and answering your questions. However, the responsibility for correct installation lies with you.
Our quotations are generated with European units, but we can prepare a version with imperial units on request.
We offer systems with high water and wind resistance. Some system providers test their systems for increased resistance to hurricane conditions.
Drives/wiring for some systems can be adapted to US voltage.
We can add turn-restrictors to ordered windows on request.
On request, we can add an insert with a knob from the inside to the door instead of a key entry.
To calculate the U-Value (U-Factor), divide Uw by 5.678. E.g. Uw=1.2 is U-Value=0.21 (1.2/ 5.678=0.21)
Warranty, complaint, safety
Trust is of great importance to us, therefore, we ensure each customer is fully satisfied. You can do your own due diligence and see how our reputation speaks for itself. If you would like, your Vindors business consultant can put you in touch with our US-based clientele. Read the instructions below about verifying a company from Lithuania and checking the official registries for information about Vindors.
There are several ways to verify a company in Lithuania. First, visit the company’s website and check the “Contact” or “Company Information” section. You should find the VAT (PVM) or company registration number, which allows you to identify the company through public registers. To confirm the legal status of the business, you can search through platforms like the Lithuanian Centre of Registers, the State Tax Inspectorate (VMI), or the Register of Legal Entities .
Additionally, see if the company appears in Google My Business and review how it interacts with customer feedback. Does it have social media accounts on platforms like Facebook, LinkedIn, or Instagram, and do these channels provide a glimpse into the company’s activities and operations?
You also have the option to contact the company directly via phone or schedule a video meeting to verify whether the online information aligns with reality. This is an excellent opportunity to assess whether the company’s employees maintain a professional image. As a customer, you have the right to request an official certificate from the company confirming that it has no outstanding debts or unpaid taxes.
If you want to confirm the legitimacy of the company’s bank account number, you can use the search tool provided by the Lithuanian State Tax Inspectorate
Vindors offers a 30-month worldwide warranty on windows and all their components, and up to a 42-month warranty for an additional charge.
COur windows are safely packaged. Our analysis shows that 98.7% of our deliveries arrive without damage or mistakes. However, if an unwanted situation happens, you can quickly and easily file a complaint with us online.
Remember to check the goods directly upon receipt. To streamline and speed up the complaint-handling process, prepare photo documentation immediately.
We are a broker that takes care of your best interest. You send us a simple online form, and we – if the complaint is valid – solve your case as quickly as possible. The duration depends on the complexity of the request, but we give priority to fixing the error, immediately sending the missing items, for example. As we do not have mobile service technicians, we give you remote support, while the service work is 100% your duty.
To get an idea of the quality of our products, you can order samples of selected profiles on our website. We have customers in different areas of the US, so you can also make an appointment at the site of your chosen project and see our windows live. Your business consultant at Vindors will provide you with all the necessary information.
Payments
After payment of the pro forma invoice, you will receive an advance invoice from us with the payment date to your account or payment platform. You will receive a final invoice after the delivery of your order. The invoice will state the material, e.g. uPVC, which will help you determine the duty rate. It is up to you to verify and pay the duty. If you have chosen the CIF delivery option with us – you are also affected by port charges.
Our preferred form of payment is an online bank transfer. You can make it in dollars. Payment via the secure PayPal platform is also available. You will receive your transfer details on your pro forma invoice. You can pay 100% in advance or min. 50% down payment. You will receive a final invoice upon receipt of the goods in the USA. We do not offer cash on delivery.
You can check the transport costs in our price list. Once you have paid the invoice, you will not be surprised by any additional or hidden costs on our part. Please note, however, that customs duties, import and port charges will be your responsibility once the goods have arrived in the USA.
The most advantageous form of transporting windows from Europe to the USA is shipping by sea. It is best to complete the entire 40′ HC container. It usually has dimensions of 3 ft 11.24 in x 7 ft 8.52 in x 8 ft 5.97 in. You can add a friend’s order to the container to share the transportation costs. In this case, we recommend invoicing everything to one company/person to minimize expenses and paperwork.
To get an idea of the quality of our products, you can order samples of selected profiles on our website. We have customers in different areas of the US, so you can also make an appointment at the site of your chosen project and see our windows live. Your business consultant at Vindors will provide you with all the necessary information.
Transport
It is not a requirement because Lithuania is part of the European Union, therefore, working with us is easy. All you need is a company that is currently in operation in the US and has an Employer Identification Number (EIN).
There are three delivery options available for windows from Vindors:
- CIF (Cost, Insurance, and Freight) – The windows are delivered to the port, and you arrange transportation from the port to the construction site.
- DAP (Delivered at Place) – A more convenient option with delivery directly to the construction site.
- DDP (Delivered Duty Paid) – Our recommended option, where we handle almost everything for you. Your only responsibilities are unloading and paying state-required taxes. Customs duties and import fees are covered by us.
For more details, you can refer to the price list for window delivery to the USA.
In all cases, the shipowner/shipper will notify you when the ship arrives at the port, and you will schedule the unloading at the construction site. For DAP, the container needs to be returned to the dock within a few hours, while for CIF, you have a few days.
Once the container reaches its destination, you will need the necessary personnel and equipment, such as a forklift or ramp, for unloading.
There are two ways to deliver windows from Vindors:
- CIF (Cost, Insurance, and Freight) – Port delivery, where you arrange transportation from the port to the construction site.
- DAP (Delivered at Place) – A more convenient option with delivery directly to the construction site for an additional $2,000.
In both cases, the shipowner/shipper will notify you when the ship arrives at the port, and you will schedule the unloading at the construction site. For DAP, the container must be returned to the dock within a few hours, while for CIF, you have a few days.
Yes, we can send you such photos. Remember to formulate your request at the stage of preparing the pro forma invoice.
The total time from manufacture to delivery of the windows to the US port is on average 7-10 weeks depending on the destination port and delivery method (CIF Cost, Insurance and Freight or DAP Delivered at Place). Add to this the production time of the windows (several weeks). The maximum expected production time can be found on the pro forma invoice.
For shipping, we have 2 container sizes available: 20′ and 40′, which allows us to transport large windows. Safety of your goods is our priority. Thus, whenever possible we send massive constructions in parts in one container.
We usually choose air transport for the shipment. It is also possible to ship small windows this way. However, air transport has additional restrictions and a higher price than sea transport, so we usually recommend shipping by sea.
Pay a special attention to the applicable deadlines for collecting the goods from the harbour. If the container exceeds the free time at the port, then the port will charge according to its price list.
Yes, your shipment is 100% secure. We only work with certified forwarders who have third-party insurance for the goods being transported. During sea transport, all goods are insured. In case of damage to the goods, we will take care of the damage so that you receive your order as soon as possible.
We take care to pack your order securely. The goods in the container can be packed on racks or loose. If you wish to receive the photos of the packed products in the container, please let us know. Please, make sure to make the request before the pro forma invoice is issued.
Vindors takes care of export clearance in Europe. Import clearance in the USA is your responsibility. You can take care of it yourself or hire a customs agency that will take care of customs fees and tax, as well as arranging how the goods will be collected once they arrive at the harbour.
A regulation from US Customs and Border Protection requires you to inform Customs of what goods you will be transporting to the US by sea. You or your customs agent should send in the ISF notification at least 24 hours before the vessel departs. You will receive the necessary data from us so that you can enter the declaration into the US system.
The amount of customs duties depends on the currently applicable rate for the material in question. You can check the rates and deadlines at the relevant customs office in your state. You can also check the approximate cost on the Harmonised Tariff Schedule page.
About vindors
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High-Quality Products: Vindors offers premium-grade windows that meet the highest standards of durability, thermal efficiency, and sound insulation.
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Customization: Choose from a wide range of styles, sizes, and finishes to suit your specific design needs.
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Energy Efficiency: Vindors windows are designed to meet modern energy-saving requirements, making them ideal for reducing heating and cooling costs.
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Expert Support: You benefit from expert consultation and guidance to help you choose the right windows for your project, ensuring maximum satisfaction.
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Competitive Pricing: Vindors provides excellent value for money with competitive pricing on all window types, including options for every budget.
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Smooth Delivery Options: Flexible delivery methods, including CIF and DAP, ensure your windows are delivered in the most convenient way possible, even directly to your construction site.
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Innovative Design: Vindors keeps up with the latest design trends, offering modern, sleek, and functional windows that add value and elegance to your home or project.
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When choosing Vindors, you’re partnering with a well-established and reputable company in the window and door manufacturing industry. They have a strong presence in the European market, particularly in Lithuania, and serve clients worldwide, including in the United States.
With years of experience and a proven track record, Vindors handles large-scale projects, from residential homes to commercial buildings, while offering high-quality products and reliable service. Their extensive network and production capabilities make them a solid choice, ensuring timely delivery and top-notch customer support.
In short, you’re dealing with a company that combines expertise, scale, and international reach.
Yes, you can check the reviews about us in Google My Company and case studies on our website.